0330 043 0003

Our Opening Times

About Moneycornershop

The Moneycornershop.com Ethos

Everyone knows the differences between a supermarket and a corner shop. We are bringing back the corner shop ethos to the business sectors we work in.

Who wants to just be a number at a supermarket if you can be a valued customer to your local corner shopkeeper. Everyone knows that you can build great relationships with the people you buy from and the modern day ethos at supermarkets or insurance aggregator sites, means that you lose that benefit completely.

  • You may never see the supermarket cashier at the checkout again in your life.

  • We remember who you are, where you are from where your going!

You will know exactly who your shop keeper is at moneycornershop.com, we are not CEO’s or account executives, we are down to earth people that genuinely want to be known for doing a brilliant job every time for every customer. We strive to have the best reputation possible, the absolute best choice available for our customers as well as being known for the great value that we can provide. When was the last time you saw a supermarket or insurance aggregator website go the extra mile for you?

That’s what we do – every single day at Moneycornershop.com, we work harder and smarter to make sure you receive an unforgettable experience with us.

We have invested in the leading software for the general insurance industry. This means that our systems are working in conjunction with the insurance companies that we work with to deliver the most competitive rates and best covers at a speed that has previously been unknown to our industry. We can cut the time taken to provide you with a suitable competitive quotation down to minutes, as opposed to the hours, days and even weeks that most of our competitors will take to provide the same thing. These are just some of the reasons why businesses choose to work with us!

  • BENEFIT FROM STRONG RELATIONSHIPS WITH WORLDS LARGEST INSURERS

  • WE PLACE INSURANCE WITH LLOYD’S OF LONDON

  • EXPERIENCED TEAM IN BUSINESS, INSURANCE & UTILITIES INDUSTRIES

  • ALL RECOGNISED PAYMENT FACILITIES & FINANCE AVAILABLE

  • ACCESS THE MOST COMPETITIVE RATES FOR BUSINESS UTILITIES

  • WE TREAT CUSTOMERS FAIRLY

  • MONEYCORNERSHOP.COM CAN HELP YOU RAISE FINANCE FOR YOUR BUSINESS

 

 

 

 

What Do You Want From Your Broker?

If you are looking for a broker who will ensure your company is protected against the risks your business faces, who will always strive for the most delightful and streamlined customer service possible, combined with the industry’s most competitive premiums on the cutting edge of the most comprehensive policy covers available in the United Kingdom, then look no further.

We would be delighted to make an appointment to see you at your offices to discuss your needs. Or, you can Quote now.
Alternatively Contact Us via telephone or Chat now and we will look to book the best time for you.

We will assess your needs to return to you with better value quotations that will be immediately available for your consideration and purchase.
We aim to cut down on the time it currently takes you to have the best covers and value products in your hand.

Our Purple Partnership

Moneycornershop.com is a proud member of the Purple Partnership – Who have been voted the Best Broker Network in the UK – 3 times in the last 4 years – Which means many insurers provide exclusive deals for us, with competitive pricing and enhanced policy cover. Purple Partnership is responsible for placing around £250m of insurance premiums every year – Which means we are able to benefit from that buying power and When this is combined with the great service our team provides, you can see why people choose to let us arrange their insurance.

 

The insurance industry is famous for many reasons! – Moneycornershop aims to become famous for changing some of those perceived industry sore points of times gone for the better!

People choose to work with us because we are surprisingly refreshing & for how we conduct our business

Helpful Information

Our Details

You can contact us by phone, email or letter – whatever works for you. Just pick from the options below:

Phone:

0330 043 0003

Opening hours:

Mon-Fri: 9:00am - 5:30pm

Sat: Closed

Sun: Closed

Calling about a claim?

Make sure to call the claim hotline number on your policy documents!
If you cannot find it then give us a quick call on

0330 043 0003

Post:

Moneycornershop

2-4 St Georges Way

Leicester LE1 1SH

Email:

info@moneycornershop.com

Contact Us






Business Insurance FAQ'S

Terms of Business Agreement

This document details our service and our arrangements for dealing with Your insurance. Please read it carefully and retain a copy for Your records The English language will be used for all communications, the contractual terms and conditions, and any information We are required to supply to You, before and during the duration of the contract and this agreement shall be subject to English Law (Scottish Law, where issued in Scotland).

Disclosure Information
In these Terms references to “we” or us” refers to Money Cornershop Ltd. We recommend that you carefully read these Terms that will apply to our appointment by you and the services that we will provide.

The Financial Conduct Authority

The Financial Conduct Authority is the independent watchdog that regulates financial services. Money Cornershop Ltd is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 739674. You can check our status at www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768. Our permitted business includes advising, arranging, dealing in and assisting with the placing & administration of General Insurance policies.

Confidentiality and Data Protection

We are a data controller and our data protection officer is Barry Gill. We act as your agent in obtaining quotations and will treat all your personal information as private and confidential to us and anyone else involved in the normal course of arranging and administering your insurance. We will collect data, which will include personal information and risk details, solely to enable us to obtain and provide insurance quotations, arrange and administer your insurance. Data collected by us is contractual, and for the legitimate business interest of effecting a contract of insurance and we will be unable to offer any quotation for insurance if you refuse to provide certain personal data, including health, financial and criminal records data where these would affect the provision of cover and/or performance of insurance contracts.

Your information will be shared with insurers, which could include reputable providers in other countries, to enable them to provide accurate terms and they will also obtain data about you and your insurance history from various insurance anti-fraud databases, such as the Claims and Underwriting Exchange (CLUE) as well as publicly available websites and credit referencing agencies. We will not give anyone else any personal information except on your instructions or authority, or where we are required to do so by law, or by virtue of our regulatory requirements. Information about you and your insurances will be held while you are a client and for three years, and, in certain circumstances up to six years, after expiry of your policies. Under the Data Protection Act 1998 data subjects have the right to see personal information about them that we hold. Please write to our data protection officer at our usual office address.

Our Service

We are an independent insurance intermediary, who acts on our customers’ behalf in arranging insurance. Our services include: advising You on Your insurance needs; arranging Your insurance cover with insurers to meet Your requirements; and helping You with any ongoing changes You have to make. As part of our service, We will assist You with any claim You need to make and tell You what Your responsibilities are in relation to making claims. We will not provide You with any advice in relation to policies purchased solely through our Website and You will need to make Your own decision on the suitability of any such product.

Our Service in relation to the provision of Premium Finance

We are a credit broker, not a lender. We only offer the credit facilities of insurers and/or Close premium finance.We may use providers who will conduct a credit check and share your payment record with other lenders, all of which may be recorded on Your credit record. Please contact us if You do NOT consent to a credit check being undertaken, however this may affect our ability to offer instalment facilities to You.

Please Note: Your policy cover will cease if You fail to keep up payments on an instalment agreement or premium finance facility related to it. In entering into a credit agreement to pay Your insurance premium, You give the finance provider the legal Right to cancel Your insurance policy on Your behalf in the event that You default on the loan, and offset any refunded premium against the outstanding amount owed to them. This means that if You default on Your payment terms and the finance provider requests that We cancel Your policy, We will do so as Your agent.

Information on how We treat Payments You make to Us

Under the terms of our agreements with the Insurance companies with whom We place business, We receive premiums You pay to us as Agent of the Insurer. We do not pay any interest on premiums held by us in the course of arranging and administering Your insurance.

Payment Options

We normally accept payment by cheque or the following credit/debit cards – Visa, Mastercard, Maestro. You may be able to spread Your payments through insurers’ instalment schemes or a credit scheme, which We have arranged with an established insurance premium finance provider, however rates and acceptance may be subject to a credit check. We will give You full information about Your payment options and the appropriate finance agreement when We discuss Your insurance in detail.

Are We covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the Financial Services Compensation Scheme (FSCS). For Commercial customers with less than £1m turnover, insurance advising and arranging is covered for 90% of the claim, without an upper limit. All compulsory insurances (for example, motor insurance and employers’ liability insurance), insurance advising and arranging are covered for 100% of the claim, without an upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Our Fees and Charges for the services We provide to You

Our remuneration may be as a fee, or as commission, which is a percentage of the insurance premium paid by you and allowed by the insurer with whom the insurance is placed, or both. If we propose to operate on a fee basis, we will agree its basis, frequency and method with you in writing before we carry out any chargeable work. Commission and fees are earned for the policy period and we will be entitled to retain all fees and commission in respect of the full policy period in relation to the policy or policies with have arranged for you. In addition to any commission earned under the policy or policies we have arranged for you or separate fee arrangements, we reserve the right to make the following charges, irrespective of any additional charge or return premium by the insurance company, as follows:

£25 in respect of any policy mid term alteration

  • £25 in respect of the provision of any duplicate document requested
  • £50 in respect of policy renewals
  • £100 in respect of a policy cancellation request (Please note that we may collect this amount from the return premium provided by insurers, wherever possible).

Occasionally We may arrange a policy on which We earn no commission and in these cases We will advise You of the arrangement fee before You take the policy out. We may also make additional charges specific to the arrangement and servicing of certain policies, but these will always be advised to You in advance.

What to do if you have a complaint

Our aim is to provide a first class service, however, if you wish to register a complaint, please contact us by writing to Complaints Manager, Money Cornershop Ltd, First Floor, 2-4 St Georges Way, Leicester LE1 1SH, or, by phone on 0330 043 0003, alternatively email us at complaints@moneycornershop.com.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment and opinion. The FOS Consumer Helpline is on 0800 023 4567 and their website is at:www.financial-ombudsman.org.uk or you can contact them by post at:Financial Ombudsman Service, Exchange Tower, London E14 9SR

Cancellation of this Agreement

This agreement will remain in force unless cancelled by either party in accordance with the terms below or You have no insurance business placed through Us. You may cancel the agreement at any time, subject to notification in writing to our usual office address. In the event of cancellation, We shall be entitled to retain any commissions and fees earned prior to the date of cessation of the agreement in full. We have the right to cancel this agreement subject to one month notice in writing to your last notified address.

Claims

All incidents which could lead to a claim must be reported as soon as practicable. Your insurer’s claims contact number is shown in Your policy.

Sums Insured and Indemnity Limits

You will be responsible for ensuring that all sums insured and indemnity limits are adequate for the cover requested. We will advise You of the basis of calculation for sums insured and will, on request, give You details of external experts, such as surveyors and valuers, which You may wish to consult. The following information on calculating business interruption sums insured is given for guidance, but you should always seek specific advice from us if you are in any doubt as to what should be included.

Business Interruption / Loss of Profits Insurance

Several types of cover exist; Gross Profit basis (usual for manufacturers, retailers etc); Gross Revenue basis (normally for consultants, professions); and Increased cost of working basis, for businesses that believe there would be no loss of profit or revenue in the event of a claim, but would need to cover increased trading costs until the claim is settled.

Accounting Gross Profit’ and ‘Insurance Gross Profit’ are not the same thing. Where your policy includes this cover, the Sum Insured for ‘Gross Profit’ should normally be calculated using the following method:

Annual turnover plus year-end stock and work in progress; less opening stock (and work in progress) and purchases, bad debts and uninsured variable expenses (such as the purchase of raw materials or shipping costs)Gross Revenue insures the total turnover without deductions and Increased Cost of Working is based on projected additional costs of temporary relocation and other forecast additional costs.Business interruption sums insured should then be adjusted to take into account the indemnity period (eg. doubled for 2 years indemnity period)

Average In the event of under-insurance, Insurers may reduce the amount of any claim settlement in the same proportion as the sum insured bears to the total value of the insured items.

Our Service and Obligations to You:

We will conduct a fact-find to evaluate Your insurance needs with the member of Your business that You choose to nominate as Your Insurance Contact (as stated in the Declaration below), who will be responsible for ensuring that Your disclosure obligations to insurers are met.

We will act as Your agent in sourcing a policy to meet Your demands and needs and presenting the information provided by Your nominated Insurance Contact in a manner which is clear and accessible to insurers. Where we operate under any delegated authority from insurers we will act as their agent when issuing cover and in handling any claim you may make, and We will always advise You where this is the case.We will advise and make a personal recommendation for You after We have assessed Your demands and needs. Our advice will be confirmed in a demands & needs and suitability statement, giving the reasons for Our recommendation.

We typically offer advice from a range of insurers, representing a fair analysis of the market, which means that We will have compared products from a sufficiently large range of insurance providers in terms of cover, price, quality of service and other relevant features in order to select appropriate policies for You. However, under certain circumstances we may only deal with a limited panel, or single insurer or We may use another specialist intermediary to access the insurance product that most suits Your needs. We will always inform You where this is the case. We usually receive commission from the insurer, which is taken from the amount you pay, and from the premium finance provider with whom We place Your business and, in addition, We will normally make the charges as shown in our Terms of Business Agreement to administer Your policy.

Prior to the conclusion of each insurance contract, or upon renewal, We will remind You of Your right to be advised of the level of commission which We receive from underwriters. You are entitled, at any time, to request information regarding any commission which We may have received as a result of placing Your insurance business.

Your Responsibility to Provide Information

You have a duty under the Insurance Act 2015 to make a fair presentation of the risk to insurers. This duty applies when You take out Your insurance cover, throughout the life of Your policy, and when You renew Your insurance. This duty includes a need for Your nominated Insurance contact (below) to undertake a reasonable search for material information which is known, or ought reasonably to be known, by anyone playing a significant role in making business decisions in Your business (such as Your company’s principals, directors, senior management or shareholders) and staff responsible for arranging or administering Your firm’s insurance. You should advise Us of any particular concerns which led You to seek insurance cover and any special or unusual facts relating to the risk.

You must ensure that all material statements of fact are substantially correct and not misleading, and any material information which is a matter of expectation or belief (eg. an estimate or forecast) is provided in good faith.

Failure to disclose any material information or change in circumstances to Your insurers which could influence the cost, or their decision to accept Your insurance, could mean that Your policy could be invalidated or cancelled without refund, or that part or all of a claim may be not be paid. ‘Material Information or changes in circumstances’ could include Your inability to comply with any conditions or warranties applicable to your policy, which should be notified to Us immediately.

Material statements’ and ‘material information’ are information which could influence the judgement of a prudent insurer in determining whether to take on a risk and on what terms.

Once we receive your complaint by:

Phone: 0330 043 0003

Email: complaints@moneycornershop.com

Letter: To the Compliance and Training Manager at 1st Floor, 2 – 4 St.Georges Way, Leicester, Leicestershire, LE1 1SH

One of our consultants will discuss the issue with you and try to resolve it as soon as possible. If this is not possible your complaint will be referred to the relevant manager who will then investigate the issue and may contact you should they require more information. Once the investigation is concluded we will provide our findings and suggest a resolution which we hope will answer your complaint. If you are still not happy with the resolution you may refer your complaint back to us for further consideration, we will then reconsider our position and provide our final response which will be provided by the end of eight weeks from the complaint being made. If our final response leaves you unsatisfied you have the right to take the complaint to the Financial Ombudsman Service who will look at the case independently and without any cost to you. Their contact details are as follows: Financial Ombudsman Service, Exchange Tower, London E14 9SR, www.financial-ombudsman.org.uk, Customer Helpline 0800 023 4567.

Should you need any help understanding any of the insurance terminology, or would like a more detailed explanation of the different types of policy documents, please contact us via phone or email and we will be happy to assist with any questions you may have.

Cancellations are processed over the phone and are subject to the terms of the individual insurers. Please contact our customer services department on 0330 043 0003.

Under certain circumstances policies that are paid by direct debit will automatically renew. Should you wish to confirm if your individual policy will do so please contact us on 0330 043 0003 or email us at info@moneycornershop.com

We are unable to renew policies online at this moment in time. Please call our dedicated renewals team on 0330 043 0003

VAT is not applicable to insurance policies, they are subject to Insurance Premium Tax at 12%. Should you require a breakdown of payment for your records, please use the first page of your policy schedule.

Should you have any changes to your circumstances which you feel may affect your policy please contact us so we can check with your insurers. This could be something as simple as a change of address or adding a new employee. Our customer services team is available on 0330 043 0003 to help.

Claims numbers are contained within your policy schedule. Insurers should be notified as early as possible and they will be able to guide you through the claims process. If you are unsure of what to do next please call our customer services team on 0330 043 0003.

Policy documents will be emailed to you after the purchase of your policy. Please check the inbox provided when your policy was purchased for your documents or simply search Money Cornershop in your email inbox. Please also check any junk or spam folders should you be unable to find them in your inbox. If they are still unavailable please contact us on 0330 043 0003

Business Finance FAQ'S

Click the “Check Eligibility” button for a no-obligation quote on any of our products

Alternatively you can email us on info@moneycornershop.com or call 0330 043 0003

On first application and to get a provisional quote, no credit check will be carried out. Once provisionally approved however, and so as to comply with responsible lending regulation at underwriting, a credit check will be carried out. This search will not impact on your credit rating but will be visible to other financial organizations.

There is no charge to apply for a business loan via Moneycornershop.com

Our application process is entirely online, and comprises of giving some basic information and uploading documents your business should already have to hand. Once your application is complete, the approval process usually takes no more than one working day.

Our rigorous credit assessment process looks at the current financial condition of your business, along with other relevant aspects of your credit record, including any previous repayment history.

  • We aim to respond to all complaints in a prompt, consistent and fair manner. Complaints should be submitted to our complaints officer using the following email address complaints@moneycornershop.com.
  • Your complaint will be investigated by a suitably trained representative who was not directly involved in the matter that is the subject of your complaint. The member of staff will either have the authority to settle your complaint or will have ready access to someone who has the authority.
  • If we are unable to resolve your complaint within four weeks of receipt, we will contact you to explain why we are not in a position to resolve your complaint and give you an indication of when we will make further contact.
  • In the unlikely event that your complaint has not been resolved within eight weeks of original receipt, we will send you a letter explaining why we have still not resolved your complaint and tell you when we will make further contact.
  • Our final response will advise of our findings and, where appropriate, what action is being taken to resolve the matter. We will address the subject matter of your complaint, and where the complaint is upheld, we will offer a resolution that is consistent with treating all of our customers fairly.
  • If you telephone us during our investigation and the member of staff handling your complaint is not available, then another member of our team will be able to help you.

 

Your rights

  • If you are dissatisfied with our final response, you can either ask us to reconsider or you can refer the matter to the Financial Ombudsman Service (see details below).
  • Eight weeks after us being in receipt of your complaint, you have the right to refer your complaint to the Financial Ombudsman Service, if we have replied or not.
  • If you decide to refer your complaint to the Financial Ombudsman Service, you must do this within 6 months of the date we issue our final response to you. After this time the Ombudsman may refuse to consider the matter.

 

 

General

 

We are authorised and regulated by the Financial Conduct Authority (FCA), who have set out specific rules for the handling of complaints. Our procedure is compliant with the FCA rules but if you wish to obtain further information you can contact the FCA as follows:

FCA

Consumer Helpline:

0800 111 6768 (Freephone)

From abroad: +44 20 7066 1000

Email: consumer.queries@fca.org.uk

Financial Ombudsman Service

Financial Ombudsman Service

South Quay Plaza,

183 Marsh Wall,

London E14 9SR

Helpline tel: 0300 123 9 123

Website: www.financialombudsman.org.uk

Business Broadband FAQ'S

All you need to do is choose a package and sign up. Your new supplier will contact your current provider to arrange the transfer for you. If you’re switching from a cable service, you’ll need to contact them to cancel any services that you no longer require.

If you currently have broadband – you’ll need an active service to switch to Plusnet. If you cancel your broadband account with your current provider your move will be delayed.

If you currently have cable – you can keep your cable service connected and use this until your broadband service is activated.

Once we’ve confirmed your service has been switched to us, check that your old provider has cancelled your service. This should stop any unnecessary payments being made.

You’ll need:

  • An active or other BT compatible landline
  • A compatible router
  • One microfilter per active phone socket
  • An Internet capable computer

All packages can be ordered with a wireless router, or you can use your own. We strongly advise taking one of our routers, unless you’re an experienced Internet user. Some routers from other providers may be locked to prevent them from working with other services.

Your computer needs:

  • An Internet browser
  • A compatible connection port, either:
    • An Ethernet port
    • Wireless 802.11 (B, G or N

For support with your connection you’ll need:

  • PC – Windows XP and above
  • MAC – OS X 10.0 and above

We strongly advise taking one of the routers we supply, unless you’re an experienced Internet user.

When you sign up for broadband with one of our suppliers you can choose a wireless router.

Yes, if you have a router that supports this. Wireless routers usually allow multiple connections using wireless and up to four + computers via Ethernet.

This will depend on the supplier that you have taken the deal through. Contact us for more information.

Business Electricity FAQ'S

Switching online has been made easier for business customers who want to avoid lengthy verbal agreements with energy brokers and secure deals instantly online. Also switching online ensures you are provided with transparent tariff at all times without no cost to you.

Prices are updated with real time to ensure we are providing the most competitive rates throughout the day.

We do the exact same thing as an energy broker minus the lengthy call times and costly overheads which allows us to provide cheaper tariffs for you. We also provide the cheapest tariffs available as we have negotiated prices with the suppliers and are normally cheaper than going direct.

As we are given a 180 days before your renewal is ready, we have plenty of time to ensure the Switch is completed successfully.

Normally the process takes between 4 -8 weeks but this won’t have any disruptions to your supply.

Our suppliers accept contracts signed online. We use a trusted electronic signing service, which is both legally binding and very secure.

We have negotiated special prices with a range of suppliers. If you go direct to one supplier, you may not get the best deal for your business. We also handle any issues that may arise, validate your contract and track it all the way to make sure that it is processed as quickly as possible.

It is found on the electricity bill issued by your current electricity supplier. If you cannot find it then contact us. The Meter Point Administration Number is unique to the property. If you cannot find it then contact us we will be happy to help.

The first place to look is in your contract with your current supplier. It is very important that you know this date if you want to change your supply. If you quote the wrong date your supply application can and will likely be rejected. If you wait too long it may be possible that your supply arrangements will automatically renew and then you may have to pay a termination fee if you want to move your supply.

The Supply Type is simply a generic name given by the suppliers to the type of supply arrangements at your property. There are a number of Supply Types and these relate to the level of consumption, the way the energy is used at the property and the manner in which the energy is metered. The most common Supply Types include Standard ( a single meter), Evening Weekend (comprising of 2 meters), Economy 7 (again comprising 2 meters) and Off-peak ( can be a multiple of meters).The Supply Type should be indicated on your bill but if not it is possible to get this from the MPAN number. If you are unsure of your Supply Type you should contact us and we will be delighted to help.

You will be entering into a contract with the supplier that provides the Price Plan you have selected. By using our online platform you are making an application for supply and the supplier will then confirm that they have accepted this application, and that your supply has been transferred to them. If there is a problem transferring your supply then they should let you know this before your existing Contract End Date.

You have to terminate your existing supply yourself. We provide you with a Standard Termination Letter as part of the Application process but you are required to send this to your current supplier.

The earliest you can apply for a new supply arrangement is between 180-120 days prior to the Contract End Date of your existing supply.

No. As a business you do not have a cooling off period so you need to make sure that you are committed to see through your contract obligations before signing. You should therefore read your Supply Agreement very carefully to see what your obligations are and what period of time your contract will run for.

There will be termination provisions within your contract. To find out how you can terminate and what the penalties will be you should look closely at the Supply Agreement you have signed.

This is the day your new supply will start. There may be a case when there is a gap between the Contract End Date and your SSD. In this event you may be charged on “out of contract” or “deemed” rate by your current Supplier until your new supply contract is signed. Please note these rates will normally be higher than your contracted rates. To avoid this you should apply for a new supply arrangement as early as possible and provide as much accurate information as possible. Energy Scanner can help you find a better deal for your business.

They are surprisingly common. 45% of businesses are on deemed rates according to Ofgem, the market regulator.

If you haven’t actively signed a contract with an energy company in a recent period (say, 12 months ago), chances are you’re on a deemed rate.

These rates are higher than what you would consider normal market rates; ranging up to 100-110% higher than the rates applying when you sign a contract.

So how do you know if you’re on a deemed rate?

These rates generally apply when:

  • an existing contract with your supplier has expired, and the business has not actively signed a new contract (you’ll still be getting a bill from the same supplier but the rates will have changed);
  • a business moves into a property; or
  • a business actively terminates its existing contract, but fails to actively sign a new contract and switch supplier.

Make sure, you check your bill and compare the standing change and unit rates with the rates on www.moneycornershop.com

HH is a common term used for properties that use more than 100kW of electricity demand. The meters installed usually measure on a half hourly basis the property consumption of electricity. If you have a Half Hourly meter installed your MPAN number will normally start with 00.You should ensure that the Price Plan you select is an HH Price Plan (this will normally be stated somewhere on the description). NHH is a common term used for properties that use less than 100kW of electricity demand. The meters are usually manually read or more can be AMRs (Automatic Meter Readings).The MPAN codes will likely start with 03 to 08.Again you should check that any Price Plan you select does not have HH in the name or description.

You should contact HMRC to find out if you have an exemption. Call them on 0845 010 9000

In the first instance you should complain to the Supplier. They should have a complaints procedure. If you are still not happy then you can direct your complaint to Ombudsman Services at www.ombudsman-services.org

VAT on electricity for business is charged at the normal VAT rate applicable i.e. as of the 2nd April 2013 this rate is 20%. There are exceptions where businesses are charge VAT at a lesser rate (5%):

  • Businesses which meet the ‘De minimis’ requirements:
  • Use on average no more than 33kWh/day of electricity a
  • Charitable Organisations

No. Switching energy supplier does not affect the physical supply of electricity to your premises.

No. All energy suppliers use standard metering.

No. The physical supply of electricity to your premises will continue.

No. The prices displayed do not include VAT and CCL.

VAT on electricity for business is charged at the normal VAT rate applicable, which is currently 20%. But there are some exceptions. Different CCL rates can apply to different businesses.

Business Gas FAQ'S

Switching online has been made easier for business customers who want to avoid lengthy verbal agreements with energy brokers and secure deals instantly online. Also switching online ensures you are provided with transparent tariff at all times without no cost to you.

Prices are updated with real time to ensure we are providing the most competitive rates throughout the day.

We do the exact same thing as an energy broker minus the lengthy call times and costly overheads which allows us to provide cheaper tariffs for you. We also provide the cheapest tariffs available as we have negotiated prices with the suppliers and are normally cheaper than going direct.

As we are given a 180 days before your renewal is ready, we have plenty of time to ensure the Switch is completed successfully.

Normally the process takes between 4 -8 weeks but this won’t have any disruptions to your supply.

Our suppliers accept contracts signed online. We use a trusted electronic signing service, which is both legally binding and very secure.

We have negotiated special prices with a range of suppliers. If you go direct to one supplier, you may not get the best deal for your business. We also handle any issues that may arise, validate your contract and track it all the way to make sure that it is processed as quickly as possible.

The MPRN relates to your gas supply and is the Meter Point Reference Number, it is unique to the property. It is found on the gas bill issued by your current gas supplier. If you cannot find it then contact us we will be happy to help.

The first place to look is in your contract with your current supplier. It is very important that you know this date if you want to change your supply. If you quote the wrong date your supply application can and will likely be rejected. If you wait too long it may be possible that your supply arrangements will automatically renew and then you may have to pay a termination fee if you want to move your supply.

The Supply Type is simply a generic name given by the suppliers to the type of supply arrangements at your property. There are a number of Supply Types and these relate to the level of consumption, the way the energy is used at the property and the manner in which the energy is metered. The most common Supply Types include Standard ( a single meter), Evening Weekend (comprising of 2 meters), Economy 7 (again comprising 2 meters) and Off-peak ( can be a multiple of meters).The Supply Type should be indicated on your bill but if not it is possible to get this from the MPAN number. If you are unsure of your Supply Type you should contact us and we will be delighted to help.

You will be entering into a contract with the supplier that provides the Price Plan you have selected. By using our online platform you are making an application for supply and the supplier will then confirm that they have accepted this application, and that your supply has been transferred to them. If there is a problem transferring your supply then they should let you know this before your existing Contract End Date.

You have to terminate your existing supply yourself. We can provide you with a Standard Termination Letter as part of the Application process but you are required to send this to your current supplier. We can terminate on your behalf. We will need to get a Letter of Authority so we can do this on your behalf

The earliest you can apply for a new supply arrangement is between 180-120 days prior to the Contract End Date of your existing supply.

No. As a business you do not have a cooling off period so you need to make sure that you are committed to see through your contract obligations before signing. You should therefore read your Supply Agreement very carefully to see what your obligations are and what period of time your contract will run for.

There will be termination provisions within your contract. To find out how you can terminate and what the penalties will be you should look closely at the Supply Agreement you have signed.

This is the day your new supply will start. There may be a case when there is a gap between the Contract End Date and your SSD. In this event you may be charged on “out of contract” or “deemed” rate by your current Supplier until your new supply contract is signed. Please note these rates will normally be higher than your contracted rates. To avoid this you should apply for a new supply arrangement as early as possible and provide as much accurate information as possible. Moneycornershop.com can help you find a better deal for your business.

They are surprisingly common. 45% of businesses are on deemed rates according to Ofgem, the market regulator.

If you haven’t actively signed a contract with an energy company in a recent period (say, 12 months ago), chances are you’re on a deemed rate.

These rates are higher than what you would consider normal market rates; ranging up to 100-110% higher than the rates applying when you sign a contract.

So how do you know if you’re on a deemed rate?

These rates generally apply when:

  • an existing contract with your supplier has expired, and the business has not actively signed a new contract (you’ll still be getting a bill from the same supplier but the rates will have changed);
  • a business moves into a property; or
  • a business actively terminates its existing contract, but fails to actively sign a new contract and switch supplier.

Make sure, you check your bill and compare the standing change and unit rates with the rates on www.moneycornershop.com

 

You should contact HMRC to find out if you have an exemption. Call them on 0845 010 9000

In the first instance you should complain to the Supplier. They should have a complaints procedure. If you are still not happy then you can direct your complaint to Ombudsman Services at www.ombudsman-services.org

VAT on gas for business is charged at the normal VAT rate applicable i.e. as of the 2nd April 2013 this rate is 20%. There are exceptions where businesses are charge VAT at a lesser rate (5%):

  • Businesses which meet the ‘De minimis’ requirements:
  • Use on average no less than 5 therms (145kWh/day) of gas;
  • Charitable Organisations

No. Switching energy supplier does not affect the physical supply of gas to your premises.

No. All energy suppliers use standard metering.

No. The physical supply of gas to your premises will continue.

No. The prices displayed do not include VAT and CCL.

VAT on gas for business is charged at the normal VAT rate applicable, which is currently 20%. But there are some exceptions. Different CCL rates can apply to different businesses.

Business Water FAQ'S

Click here and answer some basic questions and we will do the rest

Click here and answer some basic questions and we will do the rest

I’ve been contacted by my local water company and told to find a supplier..what do I do? No problem, click here

What is a SPID?

A SPID stands for Supply Point ID. If you have a water supplier it should be printed on the bill. If you also pay for waste water, drainage etc. you will also have a second number relating to the waste on your bill ( usually its just the last 3 digits/letters that are different from the Supply ID).

The chances are you are what’s referred to as a “Gap Site”. That basically means you’re a non-household premises that is connected to the water network but not recorded as yet as being connected or having a supplier. If your premises is a Gap Site you are liable to pay water and waste charges from the date you were identified and registered as such. As with all other non-household customers, you can also choose your supplier.

You’ll be charged based primarily on your business Rateable Value. We can give you best quotes by entering your details Here link to: business-water/# If your Rateable Value is high and your water usage is likely to be low ( for instance just staff toilets and sink etc.) it will probably be cheaper longer term to install a meter. Once you’ve selected a supplier and switched over the new supplier can arrange to install a meter which is normally free of charge.

If there’s an ongoing dispute or debt with the current water company they can object and block you from switching to another water/sewerage provider. If it’s a dispute with a previous tenant make sure you send the water company proof of the change of tenancy to prove you are not liable for a previous tenants debt. However if your business has a debt/dispute with the current water supplier or if you signed a fixed term agreement with them and you’re only part way through the contract, they can block you from switching or charge a termination fee.

If you’re in England then various suppliers took over the customer accounts in certain areas after April 2017. That means the brand on your bills may have changed but you haven’t signed a contract so you are free to compare water & waste suppliers and choose a new deal. You should see improvements in price, customer service and if you used to have separate suppliers of water and drainage you can have combined water and waste charges on one bill.

Yes absolutely. Every supplier on our quoting panel offers monthly payment. There’s no need to pay lump sums for water or pay for a year in advance as you may have done with your current water provider.

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